For the daily tours – a full payment is required to confirm your booking.
We have a 48 hour cancellation policy for all our daily tours. A 100% refund of the ticket price (minus booking fee) will be issued if the tour is cancelled prior to 48 hours of it running. If you cancel within 48 hours of the tour this results in no refund.
On our daily tours to the Swan Valley (d'Vine Tour, Half Day Tour, Sunday Funday Tour) we take a maximum of 9 guests within the one 'group' or 'party'. For the Bickley Tour, it's a maximum of 8 guests. A 'group' classifies as a friend/family group of people booking on for the same date, either on the one ticket or multiple tickets, with the intention of being on that same tour together. Please enquire with us regarding your options for groups of this size.
For COVID related cancellations for daily tours guests, we will supply a credit note if you have cancelled within 48 hours of the tour. We do require proof that last minute cancellations are due to COVID matters. This means that you'll have to provide proof that you are in isolation or have tested positive for COVID. NO SHOW = NO REFUND or CREDIT.
For private charters and corporate packages we require an initial deposit of $200-$300 to secure your preferred day. Payment method will then be advised once the tours itinerary has been drawn up.
The private charters and corporate packages deposit will not be refunded for cancellations of private tours – however this credit can be used towards booking another private tour within six months time of the cancellation, only if you have given more than two weeks notice.
For private charters and corporate packages we have a 5 day cancellation policy with 50% refund minus the initial deposit. Cancellation within 48 hours of the tour results in no refund.
Please contact us for our full T&C's for our COVID Related Cancellation Policy for Private Tours.
d’Vine Wine Tours has the right to refuse entry onto the tour for patrons who are either intoxicated, dressed inappropriately or guests who are behaving in an ill manner. Venues also have the authority to do so.
Under the Liquor Licensing Act 119(4)(a), no alcohol is to be consumed on the vehicle. If you purchase alcohol from any of the venues whilst on the tour we will happily store it for you in a safe place and hand it back to you at the end of the tour.
A cleaning bill may be sent to the organiser of a tour IF there has been an adequate reason to do so.
Please contact us in regards to having infants on board the tour.
It is recommended that international guests bring along their passport as a form of their identification as venues do check this.
d’Vine Wine Tours has the right to cancel any daily tours that have insufficient bookings or are unable to run. In this case, we'll provide a full refund of the ticket price.
For our daily tours, if you are more than 10 minutes late for the pick up – the bus will potentially leave without you out of respect for other guests on the tour – sorry!
